Privacy Policy

1. Introduction

Ishika Mini Transport Services ("we", "our", or "us"), located at 3-11, 17/45A, Rajivgandhi Nagar, L.B. Nagar, Hyderabad, Telangana 500074, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us for transport services.

2. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, phone number, and email address provided via our contact form or WhatsApp.
• Transport Details: Pickup and drop location, date, service type, and goods description you share for booking purposes.
• Usage Data: Browser type, IP address, pages visited, and time spent on our website (collected via cookies and analytics tools).
• Communication Records: WhatsApp messages or calls made to us for inquiries and bookings.

3. How We Use Your Information

• To process and fulfil your transport service bookings.
• To contact you regarding your enquiry or booking confirmation.
• To send you service updates, quotes, and relevant information.
• To improve our website performance and user experience.
• To comply with legal obligations.

4. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• With our drivers or logistics partners to fulfil your booking.
• With law enforcement or regulatory authorities when required by law.
• With trusted service providers (e.g., Google Analytics) under strict confidentiality agreements.

5. Cookies

Our website may use cookies to improve your browsing experience. You can choose to disable cookies through your browser settings; however, some parts of the website may not function correctly without them.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Booking records may be retained for up to 3 years for business and legal purposes.

7. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

You have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data, subject to legal retention requirements.
• Opt out of marketing communications at any time.

9. Third-Party Links

Our website may contain links to third-party websites (e.g., Google Maps, WhatsApp). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: